Being Civil

Product Support: Want to talk to us?

This post is specifically for all you Subscription customer's out there who are wondering how to and what the process is in order to speak with us in Product Support directly over the phone. The following link descibes step-by-step the process that one needs to follow in order to verify that they have entitlements and the information that needs to be provided once you reach us:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=18146329&linkID=9240857

The two most important things in that link are your entitlements (Advanced Support and up has phone priviledges) and your Express Service ID (or Contact ID which is the same thing). The Express Service ID is what we will ask for before anything else as it allows us to verify your entitlements and create a case in our system in which to act as a springboard for all future correspondance. If you do not have a Express Service ID, we are unfortunately limited in what we can do for you at that time. Of course we will try to assist, but this is limiting as we cannot verify entitlements or send/recieve any information because we cannot create the case. If you have Advanced Support and you want to get a user a Express Service ID please visit this link: www.autodesk.com/customerservice This link can also provide you with answers to all your Subscription, activation, license, and account questions.

For more information on our Support Tiers please follow this link as it descibes who is entitle to what level of Support: http://usa.autodesk.com/support-offerings/

The bottom line is we want to help as quickly and effiently as possible, so if you have all this information straightened out and correct up front when you call we can immediately jump on the issue and get you back up and running.

Work Opportunity at Autodesk Support

From time to time we get an opportunity to invite you and your talent to work for one of the best places to work for - Autodesk? The Infrastructure Support team is looking for a good candidate with strong AutoCAD Civil 3D knowledge and knowledge of AutoCAD Map 3D, InfraWorks or Map Server. This job is in Lake Oswego, Oregon. If you think you got all it takes, please contact us. See for more details see this link.

Looking forward to hear from you. 

Almas

Generate a Layout for a View Frame Overview

It is my great pleasure to introduce Karsten Saegner to the blogosphere. Karsten is our co-worker from our Munich, Germany office and in the future will be contributing to Being Civil blog. I am sure you will find great benefits from his perspective, knowledge and experience he brings to the team. Now our team is really global and as we have contributors from three different continents and cover something like 18 hours of time zones. Please join me in welcoming Karsten.

Almas 

You might have wanted to create a map series of your model and realize it with View Frames in Civil 3D.

In the Model View you see all your View Frames and how they line up to each other. To give an overview of where each View Frame is located in the model you might want to create an overview map and plot it, but the View Frames are not displayed in the Layout.

 
    View Frames in Model View and they are missing in the Layout View.

The solution is to check the Viewport Frame Type and set it to “Undefined”.
After a REGENALL command the View Frames should be displayed in the Layout View and the overview map can be plotted.

AutoCAD Civil 3D 2014 New Feature: Automatic Pan and Zoom and Import/Export Query

Continuing with our New Feature articles there are two quick things I wanted to show today. The first one is the ability to use Automatic Pan and Zoom to Survey Figure. This is useful in case if you were reviewing or editing your figure. Now as soon as you select Survey Figure Properties program zooms to the figure. This setting is found in Survey User Settings dialog.

 

Another quick thing I wanted to introduce is the ability to Import or Export Survey Query Files from a Survey database. This way you can export all defined queries from your Survey database to a specified location. Program will create a query file with QML file format. This query can also be imported into the Survey database.

In your Survey Toolspace tab, if you right-click on Survey Queries and choose Export you will see the option.

 

Stay tuned for more.

AutoCAD Civil 3D 2014 New Feature: Apply Vertical Close Between Surfaces Automatically (QTO)

You will find this new option under Setting tab.

 

When set to True which is the default value, this setting specifies that open areas between surfaces are closed automatically with a vertical closure.

When this setting is set to False, the open areas between surfaces are not closed automatically.