About a week ago I wrote a blog post about the ViewCube and the “white box” after installing Update 1. Many of you probably already know about this, and have already addressed the situation. For those of you who have not, I will recap and provided some additional information and issues.
You may or may not have noticed that after installing Civil 3D 2011 Update 1 that there is a “white box” around the ViewCube in the upper left corner of the application window. This is outlined in the Update README:
Known Issues in AutoCAD Civil 3D 2011 Update 1
In some situations users may observe that the background area around the ViewCube has turned white. This issue is benign but can be resolved by turning video hardware acceleration on/off.
It has come to our attention, and I noticed on my machine as well, that you may also see some additional issues. The additional reported issues may include the following:
- Cursor flickering
- Poor display of Ribbon, or missing Panels
- General video degradation
All of these issues should be resolved by the above entry from the Update’s README. Simply typing 3DCONFIG and selecting MANUAL TUNE will allow you to toggle the Hardware Acceleration. I would like to make it clear that this DOES NOT require you to turn off Hardware Acceleration, it just requires you to toggle on/off or off/on. Just ensure that when you toggle, you click OK to close the dialogs and retype 3DCONFIG to toggle it again.
Please note that if this is left unaddressed we have had users report that they will experience crashing of the application. We would recommend toggling the Hardware Acceleration to avoid this situation.
Also in certain instances if you find that the check box for Hardware Acceleration has become “grayed-out”. If you find this is the case on your machine, please check to ensure you are running the latest drivers available for your graphics card per our Update Graphics Card Driver instructions. This should allow the toggle to be made.