Over the years on Being Civil we have written numerous articles about crashes and how and what caused them and how to avoid them, yet they still occur and we keep writing more and more. Just as a refresher I am throwing some links from this article: Troubleshooting 101
I am sure all of you out there have seen your fair share of crashes not only from AutoCAD but from other programs, too. Besides trials and errors it is really hard (and I think impossible) to come up with a silver bullet that resolves it once for all. It may happen one day, but most likely not in my professional lifetime. Until then we have to go back and investigate crash by crash, case by case. If you happen to get one, please don’t forget to send CER report and get familiar by it from this post: Reminder: The Importance of Customer Error Reports (CER)
So now, let’s see what’s “the crash of the day”.
One user reported that he was having some trouble with Civil 3D when trying to rotate views. Every time he attempted to rotate his view or change visual styles program would just collapse. Worth mentioning (and a good tip for us to narrow down the cause) is that this happened with some complex drawings and large files.
Why is this tip for us? Well, it seems that program was having hard time processing graphic changes caused by rotation since it involves regenerating everything. That gives us a clue that it may involve graphics hardware or driver especially given that simple drawings are performing OK.
Generally, the issue of crashes when rotating large objects is due to the display issues, perhaps insufficient graphic card memory. Always a good place to start troubleshooting is by checking graphic card drivers and settings. Please see if you can go to the following link and see if your graphic card is listed there and if there is better driver for your machine. http://usa.autodesk.com/adsk/servlet/cert?siteID=123112&id=16391880. It is known that uncertified devices have stability and other issues such as missing cursors, View Cube, Smooth Display Issues, etc.
If your graphic card is supported and
preferably certified and your driver up to date then see if you are using
hardware acceleration. Also, see if you can contact graphic card manufacturer and
see if they have better driver optimized for AutoCAD.
1. In command line type 3DCONFIG
2. Click on Manual Tune
3. On top of the next dialog check “Enable hardware acceleration” toggle
4. Repeat step 1 and now go to “Check for Updates” and update driver if necessary
This helped my customer, I hope it will help you too. If not, and you are Autodesk Subscription Customer you can always contact Autodesk Product Support.