According to many metrics and many magazines Autodesk is ranked among the best places to work. See this. Anyways, if you have what it takes and would like to join our company here is a chance for you. If you are one of those please take time to read the requirements below and apply on this link or reach out to us. Here are the requirements:
Title: Technical Support Specialist, Civil 3D
Location: Waltham, MA (temp)/Boston, MA (perm)
Technical Support Specialists provide timely technical support for Autodesk products to our customers and partners through a variety of channels, including web, phone and forums.
Using analytical and communication skills, this role ensures technical problems are understood, documented, and resolved, creating an outstanding customer experience and enhancing the team's knowledge. This role reports to a Support Manager and requires the use of judgment and independent decision making when managing a caseload to achieve individual, team, and organizational goals.
The Technical Support Specialist works as part of a team and closely with Industry Leads to harness intelligence on customer experiences with our products. This data is used by Product Development and Product Management to drive those improvements that matter most to our customers.
As a global leader in 3D design, engineering, and entertainment software, Autodesk helps people imagine, design, and create a better world. Autodesk accelerates better design through an unparalleled depth of experience and a broad portfolio of software to give customers the power to solve their design, business, and environmental challenges. In addition to designers, architects, engineers, and media and entertainment professionals, Autodesk helps students, educators, and casual creators unlock their creative ideas through user-friendly applications.
• 3 to 5 years experience using Autodesk Civil 3D
• Civil engineering experience
• Natural curiosity / ability to learn new products & technologies
- Knowledge of computer and network systems
- Customer service experience
- Exceptional team player skills
- Proven ability to be flexible and learn quickly in a fast environment
• Strong written and verbal English communication skills
Autodesk is proud to be an equal opportunity employer and considers all qualiﬁed applicants without regard to race, gender, disability, veteran status or other protected category.